At Faisal Heights (“we”, “our”, “us”), we are committed to providing excellent real estate services. This Refund Policy outlines the terms and conditions under which refunds may be granted for payments made on our website or through our services.
1. Payment Terms
All payments for property bookings, reservations, or other real estate services must be made through the channels provided on our website. Payments are considered confirmed only after successful processing and receipt of a confirmation from Faisal Heights.
2. Refund Eligibility
Refunds are applicable under the following circumstances:
Property Booking Cancellations: If a booking is cancelled before the confirmation of the property allocation or handover, a refund may be processed.
Service Non-Delivery: If Faisal Heights is unable to provide a service for which payment has been made, a full refund will be issued.
Duplicate Payments: Any duplicate or accidental payments will be refunded after verification.
3. Refund Request Process
To request a refund, please follow these steps:
Contact our customer support team via email or phone within 7 days of the payment.
Provide payment details, including transaction ID, date, and the nature of the service or booking.
Our team will review your request and notify you of the refund eligibility and timeline.
4. Refund Processing Time
Once a refund is approved, it will be processed within 7–14 business days. The exact time may vary depending on your bank or payment method. Faisal Heights is not responsible for delays caused by third-party financial institutions.
5. Non-Refundable Situations
Refunds will not be issued in the following cases:
Partial property cancellations after confirmation or booking has been finalized.
Payments made for services already delivered or property viewings conducted.
Changes or cancellations due to personal circumstances not related to our service.
6. Refund Method
Refunds will be processed via the original mode of payment unless otherwise agreed. For example, if the payment was made via bank transfer, the refund will be credited back to the same bank account.
7. Dispute Resolution
In case of any disagreement regarding a refund, Faisal Heights will make every effort to resolve the matter amicably. Customers may contact our support team for clarification or further assistance.